Returns

Returning Jewellery 
You can return you item within 14 days of the receipt of the necklace you wish to return. Please return item in a saleable, unworn and undamaged condition in it's original packaging. Refunds will be credited to your original method of payment and will exclude postage. 
Return Address:
Sensual Spirits, 44-46 Wharf Road, Unit 12, London, N1 7UX, United Kingdom
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for any lost items. 

 

Exchanging Jewellery

You can exchange your item upon 14 days of the receipt of the item you wish to exchange. Please send item in a saleable, unworn and undamaged condition in it's original packaging. Please send us an email to info@sensual-spirit.com with your name, order number and item you wish to exchange for. 

 

Returning Tantric Tools 

Due to the nature of use of the Tantric Tools all sales are final. therefore we won't accept returns for this product. 
Due to the natural material from which our products are crafted, minor surface variations are common and are considered normal and safe for use. If you believe the product you received is not safe for use, please contact us immediately upon receiving your order. 

 

Exchanging Tantric Tools 

As stated above, all sales for Tantric Tools are final therefore we do not allow exchanges on this product. In the unlikely event that an item should be damaged during transit or arrive with defects, we will provide an exact exchange within 28 days. 
Please email info@sensual-spirit.com for assistance. 

 

Delivery Charges

Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us (unless your item is faulty). 

 

Refunds 

We will refund your money as soon as we can, though please allow up to 14 days for your refund to be processes fro the day we receive your return. You will receive an email confirming the refund and the original order value with the refunded amount. Your card issuer or bank is responsible for crediting your account, therefore we do not have any control over the described time frame. 

 

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