Legal stuff:

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

Information About Us:

www.sensual-spirit.com is a site operated by Sensual Spirit Ltd; Company No. 12914418. We are registered in England our registered office is at 44-48 Wharf Road, Old Street, London, England N1 7UX. Our email address is info@sensualspirit.com

Information About you:
To shop with us, you need to:
• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Website may not be suitable for under 18s.

Placing an order:
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order (even if we have previously confirmed your order) – e.g. if we notice something unusual. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Orders are subject to acceptance by the company and the availability of the goods and will be invoiced at prices set out in our website at the time of purchase.
All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

Shipping policy:
We ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customs taxes vary. In the event an additional fee is required for delivery, the purchaser assumes responsibility.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Available products may still require 4-5 days processing time.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Our Pledge Due to the nature of our products we do not accept returns or exchanges (defective products exempt), as we cannot re-sell them. Health and Safety is of the upmost importance to us here at Chakrubs. Once our prodcuts leave the store we do not take them back.

Cancellation by you:

Once an order has been placed we are unable to make any changes or cancel your orders. Please find details for specific items in our returns and refunds policy.

Cancellation by us:

We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Returns and refunds:

Policy for returning Jewellery:

As long as an item is still in its original condition,unworn, we accept returns paid for by you, subject to the rules below, which includes rules around Fair Use.
If you return an item requesting a refund within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. Subject to condition of item.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

Policy for returning Yoni Wands:
Due to the natural material from which the Yoni Wands are crafted, minor surface variations are common and may be considered normal and safe for intimate use. If you believe the product you received is not safe for internal use, please contact us immediately upon receiving your order.

After that:
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Proof of postage:

We strongly recommend you get proof of postage.
Our returns address is: 44-48 Wharf Road, Old Street, London, England N1 7UX

Complaints or need to speak to us:

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
• Email us at: info@sensualspirit.com

How we use your personal information:

We collect information about our users for the following purposes:

• Sales and Marketing

Online Contract Information:

The European Union Directive 2000/31/CE on the subject of electronic commerce states that:

“Placing an order online implies that the client accepts to be engaged in a contract, and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”

Goods purchased from this website are supplied by Sensual Spirit, a company registered in the United Kingdom, with business registration number 12914418 and with offices on 44-48 Wharf Road, Old Street, London, England N1 7UX.

Your placing of an order online represents an offer to purchase goods as indicated by you, but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, Sensual Spirit shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that Sensual Spirit has confirmed and accepted your order.

Limitation of Liability:

This website and its contents are provided on a 'as is' and 'as available' basis.

We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and / or costs associated with any servicing or repairs of any equipment and / or software that you use in relation to this website. Sensual Spirit shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website unless otherwise prohibited by law.

Sensual Spirit shall be held harmless from all liability for any direct, indirect, punitive or incidental damages arising out of or in connection with the use, inability to use or performance of the information or products on this website to the extent permitted by law. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond Sensual Spirit's reasonable control unless otherwise prohibited by law.

You agree to indemnify Sensual Spirit, its affiliates, directors, employees and shareholders from any and all claims, damages, losses and expenses that may arise from your use of the information or products on this website and / or the website itself unless otherwise prohibited by law.

Copyright Notice:

All content on this website, including text, images, graphics, designs, products and source code are copyright ©️ SENSUAL SPIRIT. All rights reserved.

You acknowledge and agree that the material contained within this website is for your private, personal and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title or interest to any such material. You agree not to reproduce (except for your personal use), publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website.